Frequently asked questions
You do not need to print your tickets. We recommend having the booking QR code ready to speed up the check-in process. In the case that you cannot find it or your phone battery dies you can check in using the booking name or number.
Yes. As long as we have availability you can add participants on the spot. A signed waiver is required for every participant. Tickets can also be upgraded when checking in or anytime during your session.
Subject to availability, you absolutely can.
Go to your confirmation email and find "change booking" below your booking date and time. Click on it and follow the process to change your booking.
Please note ticket prices and types might change from one event to the other one. Booking will need to be re-adjusted accordingly.
Yes. As long as the person brings the booking QR code and has signed our waiver. Please note once bookings QR codes are checked in cannot be re-scanned.
All sales are final. However, when cancelling your booking you can request a gift card to re-book at your convenience. Go to your confirmation email, below the date and time of your booking you will find "cancel booking". Click on it and follow the process to request a gift card for the value of your booking. Gift cards do not have an expiry date and can be used at any Tuff Nutterz event or Location.
We do not recommend going inside the course with a very young infant worn/in a carrier as you will need to climb/crawl/slide and bounce. Nevertheless, you are welcome to do it at your own risk. Just purchase a toddler ticket and 1 adult/carer ticket will be included.
We do accept companion cards, just book a single ticket for the participant and present the card at the ticket office to collect an extra wristband
We recommend booking online to avoid disappointment. However, tickets might be available at the door, availability dependent. Sessions do often sell out in advance. If you cannot find a session online it means it is full.
Age is just a number! At Tuff Nutterz all ages are welcome!
Adults are welcome to join the fun, just be mindful of the little kids and families around you,
Under 5’s require an accompanying parent/carer. Just select the toddler ticket when booking for little ones.
Responsible adults MUST remain within the premises for all minors (under 16 years old).